Exchanges & Refunds
We want every Ekaara piece to be worn and kept. If something is not right, we will help you with an exchange, and where applicable, store credit.
Exchange window
Request an exchange within 7 days of delivery. The garment must be unworn, unwashed, free of stains and odour, and returned with its original tags and packaging intact.
Change of mind
For a change of mind, we do not provide cash refunds to the original payment method. Eligible orders can be exchanged or, where an exchange is not suitable, issued store credit. Where applicable law requires a refund, we will honour that requirement.
Damaged or incorrect item
Contact us within 48 hours of delivery with clear photographs of the garment and packaging. We will replace the piece at no cost to you, including shipping. If the exact piece is unavailable, you can choose another of equal value or take full-value store credit.
How to start
Email support@shopekaara.com with your order number, or message us on WhatsApp at +91 76663 68125. We will confirm your request and arrange a courier pickup where our partner serves your pin code. Where pickup is unavailable, we will provide the return address and instructions.
What we cannot accept
- Requests made more than 7 days after delivery
- Garments that have been worn, washed, altered or damaged after delivery
- Items returned without their original tags or packaging
- Pieces marked as final sale on the product page
Hand-finished fabric
Slight irregularity in a print repeat, small variation in colour depth across a panel, and a faint outline where two blocks meet are signatures of hand finishing rather than defects. Torn fabric, open seams, missing buttons, or colour transferring onto other garments after the third wash are defects, and we will make those right.
Questions
Write to us at support@shopekaara.com.