Frequently Asked Questions

Orders & Payment

Do you offer Cash on Delivery?

No. Ekaara currently accepts prepaid orders only. We do not offer Cash on Delivery (COD).

What payment methods do you accept?

You can pay securely using the payment methods available at checkout, including cards, UPI, net banking and supported wallets.

Can I cancel or change my order?

Please contact us as soon as possible at support@shopekaara.com if you need to make a change.

We can only make changes or cancel an order if your order has not yet been dispatched. Once your order has been handed to the courier, changes or cancellations may no longer be possible.

Shipping

Where do you ship?

We currently ship across India.

If you are outside India and would like to purchase an Ekaara piece, email support@shopekaara.com and we will let you know what may be possible.

How long does shipping take?

Orders are usually dispatched within 1 to 2 business days after payment confirmation.

Once dispatched, standard delivery generally takes 3 to 7 business days, depending on your location.

Remote pin codes, weather conditions and courier delays may occasionally extend these timelines.

Is shipping free?

Yes. Standard shipping across India is free on all prepaid orders.

How can I track my order?

Once your parcel has been handed over to the courier, you will receive a tracking link by email and SMS.

If your tracking information has not updated for more than 48 hours, contact us and we will follow up with the courier.

Exchanges

Do you accept returns?

No. Ekaara does not offer returns or cash refunds.

Our pieces are produced in limited editions, so we follow an exchange first policy rather than a return and refund model.

Can I exchange my order?

Yes. Eligible products can be exchanged according to our Exchange Policy.

Please contact us within the specified exchange window after delivery and ensure that the product meets all applicable exchange conditions.

What if my preferred size or product is unavailable?

If we are unable to fulfil your requested exchange because the required size or product is unavailable, we will provide store credit for the eligible amount.

Store credit can be used towards a future Ekaara purchase.

Can I exchange a sale or limited edition product?

Exchange eligibility depends on the product and the conditions stated in our Exchange Policy.

Because Ekaara releases pieces in limited editions, availability for exchanges may be limited once a particular size or edition sells out.

What condition must an item be in for an exchange?

Items must be returned in their original condition, unworn, unused, unwashed and with all original tags and packaging intact.

Products that show signs of wear, washing, alteration, damage or use may not qualify for an exchange.

Products & Sizing

How do I choose my size?

Please refer to the size guide on each product page before placing your order.

For the best fit, compare your measurements with the measurements provided for the specific product rather than relying only on your usual size.

If you are between sizes, follow the sizing recommendation provided on the individual product page.

Are Ekaara pieces true to size?

Our sizing is based on the measurements provided on each product page.

Because silhouettes and fits can vary between designs, we recommend checking the individual product size guide before ordering.

Will sold out pieces be restocked?

Usually, no.

We release our products in limited editions. Once an edition sells out, it is gone.

If you love a piece, we recommend purchasing it while your preferred size is available.

Fabric & Care

What fabrics do you use?

Ekaara works with natural Indian fabrics. We currently work in cotton, with Mul Chanderi, Kutch Ajrak, Hyderabadi Ikat and other Indian fabrics launching soon.

The exact fabric composition is listed on each product page.

How should I care for my Ekaara piece?

Care instructions vary by fabric and product.

Please follow the wash care instructions provided on the individual product page to help preserve the fabric, print and finish.

Delivery Issues

What happens if my parcel cannot be delivered?

If your parcel is returned to us because the address was incomplete or incorrect, or because nobody was available after three delivery attempts, we will contact you to arrange the next steps.

Additional shipping charges may apply for redelivery.

What if I entered the wrong address?

Please check your address and phone number carefully before completing checkout.

If you notice an error, contact support@shopekaara.com within 12 hours of placing your order.

We will try to correct the details if your order has not yet been dispatched. Once dispatched, we may not be able to change the delivery address.

Need Help?

How can I contact Ekaara?

We're happy to help.

Email: support@shopekaara.com

WhatsApp: +91 76663 68125

For order related questions, please include your order number so we can assist you faster.