Refund policy

We build Ekaara to be worn and kept, not returned. If a piece is not right, we will exchange it, and we will make that simple.

Exchange window

Request an exchange within 7 days of delivery. The garment must be unworn, unwashed, free of stains and odour, and returned with its original tags and packaging intact.

What you can exchange for

A different size in the same piece, or another piece of equal value. If your choice costs more, we will send a payment link for the difference. If it costs less, the balance stays with you as store credit, valid for 12 months.

How to start an exchange

Email support@shopekaara.com with your order number, or message us on WhatsApp at +91 76663 68125. We will confirm your request and arrange a courier pickup where our partner serves your pin code. Where it does not, we will share a return address.

We do not offer cash refunds

On a change of mind we exchange, or issue store credit. We do not return money to the original payment method.

We would far rather help you choose the right size before you order than process a return afterwards. Please check the Size Guide, or write to us with your measurements and we will tell you honestly which size to take.

If something arrives damaged or wrong

This one is on us, and it is handled differently. Contact us within 48 hours of delivery with photographs of the garment and the packaging. We will replace the piece at no cost to you, including shipping. Where that exact piece is unavailable, you can choose another of equal value, or take full-value store credit. Where the law requires a refund, we will honour it.

What we cannot accept

  • Requests made more than 7 days after delivery
  • Garments that have been worn, washed, altered or damaged after delivery
  • Items returned without their original tags or packaging
  • Pieces marked as final sale on the product page

A note on hand-finished fabric

Slight irregularity in a print repeat, small variation in colour depth across a panel, and a faint outline where two blocks meet are signatures of hand finishing rather than defects. Torn fabric, open seams, missing buttons, or colour transferring onto other garments after the third wash are defects, and we will make those right.

Questions

Write to us at support@shopekaara.com. A person on our team will read it.